Cancellation policy

This Purchase Options Cancellation Policy explains how you can cancel or change the different types of purchase available at Valantier: one-time purchases, pre-orders, and subscriptions or recurring deliveries ("Subscriptions"). It should be read together with our Terms of Service, Shipping Policy, and Return & Refund Policy.

One-Time Purchases
A one-time purchase is a single order that is paid for once and does not renew.

Cancelling before dispatch: You can ask to cancel your order at any time before it is dispatched by contacting support@valantier.com with your order number. Please contact us as soon as possible. If the order has not entered fulfilment or shipment, we will cancel it and refund you in full. Once processing has begun, we cannot guarantee that the order can be stopped.

Cancelling after dispatch or delivery: If your order has already been dispatched or delivered, you can cancel it and return the items under the terms below and in our Return & Refund Policy.

Your Legal Right to Cancel (Cooling-Off Period)
If you are a consumer in the United Kingdom, you have the right to cancel a distance purchase within 14 days of receiving your goods, without giving a reason. To cancel, tell us clearly that you wish to cancel by contacting support@valantier.com. You must then return the goods within 14 days of telling us you are cancelling. If your order is delivered in several parts, the 14 days start from the day the last item is received. On a valid cancellation, we will refund the price of the goods and the standard delivery cost. Where you chose a more expensive delivery method than our standard option, the extra cost is not refundable. We may reduce your refund if the goods have lost value because they were handled more than needed to check their condition. Certain items cannot be cancelled, such as goods made to your specification or sealed items that cannot be returned for hygiene reasons once opened. Any such restriction will be shown on the product page.

In addition to this legal right, we offer an extended return window as set out in our Return & Refund Policy. Your statutory rights are not affected.

Pre-Orders
If we offer a product for pre-order, the estimated dispatch date is shown on the product page and at checkout. You can cancel a pre-order at any time before it is dispatched and receive a full refund. If we cannot dispatch your pre-order by the estimated date, we will let you know and offer you the option to wait for a new date or cancel for a full refund. After the pre-order is delivered, the cooling-off period and return terms above apply.

Subscriptions
How Subscriptions work: When you choose a Subscription at checkout, you agree to be charged the recurring amount shown in your cart (plus any applicable shipping and taxes) at the frequency you selected, until you cancel or the Subscription ends. The price, billing frequency, and next payment date are shown to you before you complete your purchase.

Renewal reminders: We will send you a reminder by email at least 7 days before each renewal payment is taken. The reminder will tell you the amount to be charged, the date of the payment, and how to cancel.

How to cancel a Subscription: You can cancel at any time, using either of these methods:

• Online: sign in to your customer account, go to Subscriptions, select the Subscription you want to end, and choose Cancel subscription.
• By email: send a message to support@valantier.com stating that you wish to cancel, with your order number or the email address used at checkout.

You only need to ask once. When you cancel, billing and deliveries for future renewals stop, and we will confirm your cancellation in writing. If you cancel before your next billing date, you will not be charged for that renewal. If a renewal payment has already been taken, that order is treated as a one-time purchase and handled under the terms above.

Skipping, pausing, and changing: Where available, you can skip an upcoming order, pause and resume your Subscription, and update your delivery address or payment method from your customer account.

Cooling-off for Subscriptions: The 14-day right to cancel described above applies to your first Subscription order. Where required by law, you also have a 14-day cooling-off right after certain renewals, such as the first full-price payment after a free or discounted trial. We will tell you when this right applies.

Free or discounted trials: If a Subscription begins with a free or discounted trial, the price shown at checkout for the period after the trial will be charged automatically unless you cancel before the trial ends. We will remind you before the first full-price payment is taken.

Failed payments: If a renewal payment fails, we may try the payment again or contact you to update your payment details. If the payment cannot be completed, we may pause or cancel the Subscription and will let you know.

Price changes: If the price of your Subscription changes, we will notify you in advance, and you may cancel before the new price takes effect.

Cancellation by Us
We may cancel an order, pre-order, or Subscription if a product becomes unavailable or is discontinued, if there is a pricing or listing error, if we suspect fraud, or if we cannot process payment. We will notify you, and any payment taken for goods that are not supplied will be refunded.

Refunds
Approved refunds are issued to the original payment method, as described in our Return & Refund Policy, and in any case within the time required by law. Your bank or payment provider may need additional time to show the refund on your account. Nothing in this policy affects your statutory rights as a consumer.

Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page. Changes will not affect orders you have already paid for.

Effective Date: 19 September 2026

Contact Information
Store Name: Valantier
Company Name: Boldovino Ltd (trading as Valantier)
Company/Registration Number: SC890021 (registered in Scotland)